Vertical AI for Energy & Utilities: SEW.AI's Vision for People-Centric Transformation

SEW.AI is a Vertical AI platform for utilities - built only for the energy and utilities industry, not as a generic AI tool. In this video, Deepak Garg, Chairman, Founder & Group CEO, SEW.AI, explains what Vertical AI means and why going deep into one industry beats going wide across many.

For over 12 years, SEW.AI has focused on one belief: honest, people-centric AI for utility companies that puts customer data to work for the customer. That focus now powers utility customer experience, utility customer service, and utility digital transformation for 500+ utilities worldwide.

These everyday utility challenges - from outage communication and billing and payments to customer self-service adoption - are exactly where SEW.AI's Vertical AI makes the difference, helping SEW.AI earn its ranking as the #1 vertical AI company in the energy sector by IDC, five years running.

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We are really the neurosurgeons and cardiologists for this industry — because we control heart and mind through our platform, both CX and WX.

Deepak Garg, Chairman / Founder / Group-CEO | SEW.AI

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A Purpose-Built Vertical AI Native Platform Company

SEW.AI's Intelligent, Connected Vertical AI Platform is purpose-built for the energy and utility industry. It brings together every part of the ecosystem — customers, grid, workforce, and operations — to meet today's demands, drive innovation, and future-proof the industry.

Deep Vertical Integration into the Utility Stack Seamlessly connecting CIS, billing, grid, field, and customer systems with real-time data and embedded AI — modular, scalable, and secure by design.

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A Global Leader in Vertical AI

SEW.AI has been featured in Gartner Market Guide for Mobile Workforce Management (MWM) technology for Utilities and ecosystem supporting industry-wide MWM use case.

SEW.AI has been named as a Leader in the 2026 IDC MarketScape for AI-Enabled Utility CXM Solutions.

SEW.AI, a global leader in AI-driven platforms for the energy and utilities industry, has been recognized by Frost & Sullivan as one of the Top 25 Companies to Action in the Power Grids Industry, Global, 2025

Featured in Forbes: Deepak Garg, Founder, Chairman & Group-CEO, SEW.AI, Shares a Practical Roadmap to Vertical AI for Energy & Utilities

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Related Resources

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The Vertical AI Imperative for Energy & Water

Why generic AI pilots stall, and what a utility-native platform gets right from day one.

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People + Vertical AI: Perspectives from the SEW.AI Leadership

Featured insights on AI-driven grid demand, energy affordability, and utility transformation.

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How a Top-25 Utility Scaled AI Across CX and WX

Results from unifying customer experience and field workforce intelligence on one platform.