Revenue collection is an increasing challenge for utilities amid economic pressures and rising customer debt. McKinsey reports that non-collectible revenues now exceed 2% across Europe and North America, leading to financial strain. Outdated credit-risk strategies and fragmented operations further complicate collections.
How can utilities enhance revenue recovery while ensuring a seamless customer experience?
In this insightful whitepaper, Mehul Trivedi, Chief Innovation Officer at SEW, explores how an omni-channel approach to customer engagement, service, and collections can transform utility revenue management.
Key insights include:
- Drivers behind revenue collection challenges
- How an omni-channel strategy improves engagement and payment behaviour
- Best practices for proactive, personalized payment solutions
- The impact of digital transformation on efficiency and cost savings
Download the whitepaper now.