Today’s consumers are writing the rules for themselves: how, when, and where they want to pay their bills. Consumer billing preferences are increasingly becoming more digital due to convenience, control, and speed. With the rise of mobile channels and mobile wallet payments, utilities have an opportunity to embrace digital media – for bill presentment and payments. This document covers the changing billing and payment preferences for consumers and explores opportunities for utilities.
As the utility industry looks to step up its game, industry leaders are focusing on upgrading the entire end-to-end customer experience. With real-time payments capabilities, integrated platforms, and virtual assistants continuing to alter the payments and billing landscape, utilities should monitor evolving customer preferences and embrace adaptability. Download the document to explores how the utility billing and payments landscape is changing and what utilities can do to tap into this evolution and enhance customer experience.