Eugene Water & Electric Board (EWEB), Oregon’s largest public utility, faced mounting challenges with legacy systems that hindered digital engagement and operational efficiency. To modernize its customer experience and support its sustainability goals, EWEB partnered with SEW to launch a unified, AI-powered platform built on SEW’s SmartCX and SmartBX platforms.
The result? A seamless digital platform that empowers over 200,000 customers with self-service capabilities, real-time insights, and simplified access to energy and water services.
Key highlights from the case study:
- Unified billing, payments, usage tracking, and service requests into a single intuitive interface
- Real-time usage data, proactive conservation insights, and automated program management
- Easy onboarding, multi-channel communication, and simplified access to assistance programs
- Enhanced customer support and community engagement
Download the full case study to learn more.