Smart Mobile Workforce (SMW)® Platform by SEW is Helping Waterscan to Automate the Field Service Processes, Reduce the Operational Complexities and Scale Up Service Delivery
Chichester, West Sussex, United Kingdom – Waterscan, UK’s leading provider of water management services, is partnering with Smart Energy Water (SEW) to help achieve workforce experience excellence. SEW is a global energy and water cloud platform provider serving over 365+ utilities worldwide. Waterscan has adopted SEW’s digital workforce experience (WX) platform - Smart Mobile Workforce (SMW®) to improve workforce productivity, operational efficiency and service delivery.
Waterscan is committed to supporting their client’s objectives to develop a strategic approach to water in order to meet corporate responsibility objectives of water usage reduction and pushing the boundaries of sustainable water management. The innovative water services company sought digital intervention and partnered with SEW to solve their operational challenges through an integrated workforce management platform.
With SMW®, Waterscan is eliminating the manual processes by empowering field workers through the power of digital and mobile technologies to conduct field operations. It is enabling field workers to stay connected with the back-office and collaborate efficiently across different departments. Waterscan is seamlessly managing and allocating work orders with complete visibility on field operations for the field operation dispatchers through the WX platform.
Smart Mobile Workforce (SMW®) is the #1 digital WX platform for energy, water and gas providers worldwide. SMW® helps intelligently manage the field operations to make the service experiences effortless for the end customers. From automation of the inbound work order process to AI/ML-based auto-scheduling, SMW® is delivering real-time visibility into the workforce with simple, intuitive platform experiences, enhancing the rate of work order closures and superior service delivery.
“Waterscan’s digital vision is to create a footprint across the business that supports business growth, promotes internal workflow efficiency, and provides market leading customer engagement, service, and experience. We looked at various offerings and potential solutions in the marketplace and opted to team with Smart Energy Water (SEW), initially with their Smart Mobile Workforce (SMW®) platform. Working with SEW over the past 12 months has been a breath of fresh air, in particular the delivery team. They have listened carefully to our specific requirements and have configured an end system that is tailored to our needs in a way that ‘off the shelf’ options couldn’t. This gives us confidence in our aim of linking technicians and ultimately, our customers, in real time helping empower them as well as our field operatives to effect change in reducing water consumption. The automation of job scheduling and dispatch means that we will be able to redeploy resources normally associated with this laborious task into more customer-centric tasks.” - Steve McPhie, Operations Manager, Waterscan
“We are honoured to work in partnership with Waterscan, one of the pioneers in the water sector in the UK, to mobilize, digitize and optimize their field workforce services. At SEW, we are dedicatedly working towards solving the global energy and water challenges to build a smart and sustainable future,” said Deepak Garg, CEO & Founder, Smart Energy Water. He further said: “The benefits realized by Waterscan through the platform implementation underlines our field service management capabilities, flexibility to customize, ability to scale and highlights the speed of implementation of our digital solutions.”
Waterscan, a leading provider of water management services in the United Kingdom, has been providing solutions to a diverse range of customers since 1994. The company offers their customers monitoring and reporting services to identify water-saving opportunities, improve water efficiency, reduce costs, and help them lead their respective industries in environmental initiatives. They are helping their clients make considerable water consumption and cost savings and have installed pioneering new technologies such as rainwater harvesting and greywater recycling.
About Smart Energy Water
Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.
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