SEW's Smart Chatbot is powered by AI to provide intelligent and humanized responses for customer queries across multiple digital channels.
Specially built for the utility industry, covering over 1,000+ use cases, handling 1,000,000+ interactions a day, the chatbot is equipped for deep learning, continuously training from data and delivering accurate resolutions.
With the chatbot, energy and water providers can establish deeper and stronger customer relationships and drive digital self-service.
Enhance your customer engagement and streamline interactions with our AI-powered Chatbot, designed to deliver a highly personalized and intelligent customer experience. The chatbot is tailored to understand and adapt to individual user needs, making every interaction more relevant and impactful.
Encourage predictive and prescriptive communication
Enable cross-platform interactions via laptop, tablet, smartphone or smartwatch
Promote digital self-service and personalized, humanized interactions
Enable single intent and multi-intent conversation support
Offer multi-lingual conversation support for diverse customer base
Our AI chatbot, specifically tailored for the utilities sector, revolutionizes how energy and water providers engage with their customers. With features designed to address the unique needs of this industry, the chatbot enhances customer service, facilitates utility management, and optimizes user interaction.
Embedded with built-in domain intelligence
Equipped with deep-learning and automated workflows
Faster query resolution with 24x7 customer support
High standards in response accuracy and customer interaction
Capability to handle a large volume of queries simultaneously
Our AI chatbot is transforming customer service for utilities by not only meeting but exceeding the evolving expectations of both customers and service agents. The chatbot acts as the first line of service agents and addresses customer queries with exceptional accuracy, freeing up the bandwidth of your service agents to concentrate on more intricate tasks.
Elevate agent experience with real-time data and insights
Reduce cost to serve and customer call volumes
Enhance contact center efficiency and improved agent utilization
Increase customer retention and reduce customer churn
Increase operational efficiency through improved call resolution
NiSource is one of the largest fully-regulated utility companies in the United States, energizing the lives of nearly 4 million customers. With SEW’s Smart Chatbot, NiSource is redefining the rules of customer engagement, establishing stronger customer relationships, driving digital self-service, and streamlining customer support operations.
Powered by Humanized AI, the Chatbot can understand human emotions and respond to the end-user with empathy and in a human-like manner.
“This inaugural chat-bot and live chat for NiSource will allow customers to communicate with us in an entirely new channel and provides choice for customers in how they transact with us. This project allows customers to interact online to get assistance with billing, usage, password reset and more. With Live Chat, customers can interact with a live support team member via chat message instead of via telephone.
This is our final project in the digitization work for NiNext Connected Customer Experience, and we have finished it in record time and delivered truly impactful and improved customer experiences. Huge hoorays to this Chat team for your work in getting us to the finish line. I’m so proud of this work and you should be as well!!!”
Jennifer V. Montague
Senior Vice President &
Chief Customer Officer
Limited Industry
Knowledge
Static Responses
Generic Responses
(Powered by SEW)
Deep understanding of utility language and challenges (billing, outages, etc.)
Continuously learns and improves through AI
Tailored responses based on context and customer history
Up to 99.8% Retention
>98% Accurate Responses
90% Query Resolution
Up to 60% Reduction in Call Volume
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