Dynamic scheduling and dispatching sits at the intersection of customer experience and utility field service management (FSM). In this article we explore how it improves customer experience, enhances field service management and drives greater efficiencies for the utility field workers.

Utilities’ future will be defined as much by the endless innovation capabilities as it will by providing quality power & water services. And right at the center of this innovation is the growing importance of customer experience. TMG and SEW together looked at the 9 innovations evolving in these digitally speedy years to envisage the ease of customer experience and fast-track to future-ready utility.

We are witnessing a revolution in the utilities are reimagining their business – from interacting with customers to managing their physical assets and bringing technology into the workforce. How can utilities bring all of these together? With the power of connected digital platforms.

By digitizing and innovating, energy and water sector is spearheading industry focused smart mobile field service excellence. Exploring technological trends and developments that are redefining FSM market across industries, utilities can seek inspiration to improve field service.

With technological interventions in utility field services, companies can increase worker productivity, improving operational efficiencies. But succeeding with this is as much a people challenge as a technology challenge. For effective transition, utilities must combine new technologies with a focus on productivity and user experience.

Utilities must be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public, and whatnot. For many utilities, the strength of their outage management system is truly being tested. In times of crisis, customers show no tolerance for poor communications and uncertainty. They expect instant, precise and all necessary communication on the channel of their choice.

This International Women’s Day #BreakTheBias reminds us of the importance of a diverse workplace. Bringing women into the utility industry means more than just increasing a number. Market disruption is coming from all areas, and increasing gender equity in the workplace is an integral part of the changes that are coming.

Utilities across the geographies have started their journey to improved customer self-service capabilities. Now millions of people enjoy the digital convenience of managing their utility account, tracking usage, paying bills, getting notified and a lot more. This world of utility self-service will continue to adapt as the ecosystem evolves, with changes coming in the form of smart grids, smart homes, emobility, renewables, etc. The relationship with the customers is much more complex and interesting.

SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment. SEW has been positioned as a Major Player in the IDC MarketScape: Worldwide Utilities Field Service Management Solutions 2022 Vendor Assessment.