End-to-End Digital Service Management for Connected Customer and Workforce Experiences

Digital Marketplace, for Engaged Customers and Smarter Purchases
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Utilities focusing on redefining their service delivery experiences are enhancing brand loyalty and increasing customer lifetime value. With SEW Platforms, utility providers can empower their customers with service request capabilities, modernize their internal operations, ensure faster resolutions, provide real-time status visibility, and optimize productivity, cost and resilience with a single digital platform.

Empower customers with 24/7 self-service and one-click options to start, stop, transfer or renovate services

Utility Marketplace

Complete case management of field technician’s service requests

Utility Marketplace

Real-time visibility on status of service request

Utility Marketplace

Proactive notifications across channels for every action to customers and field worker

Utility Marketplace
Utility Marketplace
Utility Marketplace

Deeper insights and service capabilities powered by AI/ML

Utility Marketplace

Location tracking for field service technicians and route optimization

Utility Marketplace

Critical field mapping of service engineers based on SLAs, certifications, and availability

Utility Marketplace

100% adherence to compliance processes

Platform Benefits

Achieve Sustainability Goals

Enhance enterprise-wide collaboration

Deliver Digital Self Service

Improve customer satisfaction

Improve Customer Adoption

Increase cost savings and service revenue

Offer Rebates and Other Incentives

Drive Digital Self Service

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