SEW Expands Global Leadership in Vertical AI with Connected Platforms for Utilities with cbs Corporate Business Solutions

SEW, in strategic partnership with cbs Corporate Business Solutions—Asia Pacific’s trusted SAP transformation expert—is accelerating digital transformation for utilities across Asia, reinforcing its mission to empower billions of people and thousands of utilities worldwide to build a sustainable, connected, and intelligent future.

The collaboration is aimed to accelerate digital transformation for utilities across Asia, enabling improved operational efficiency, enhanced customer experiences, and faster progress towards their digitalisation goals. This integrated approach addresses key challenges faced by energy and water providers, including:

• Increasing demand for reliable, affordable, and accessible services in rapidly growing Asian markets.
• The need for operational resilience and efficiency in diverse, complex utility infrastructures.
• Accelerating the transition to cleaner energy and sustainable water management solutions.

Together with cbs, a global leader in SAP-powered transformation, SEW delivers integrated platforms that unifies customer, workforce, and grid experiences—bridging Vertical AI with SAP’s digital core for intelligent utility operations.

With its purpose-built Vertical AI platforms, SEW continues to transform the energy and utility landscape globally, connecting customer experience (CX), workforce experience (WX), and grid intelligence on a single integrated Vertical AI platform. . This platform approach eliminates fragmented systems and enables utilities to manage service delivery, field operations, and grid reliability with predictive insights and real-time decision support.

“Today the utilities need more than just tools; they need intelligence,” said Mashal Dhawan, CEO ASIA, SEWAI. “At SEW, we’re bridging the gap between people, operations, and technology, ensuring utilities can deliver reliable, sustainable, and equitable services to every community they serve.”

“At cbs, we believe transformation must be intelligent, integrated, and industry-specific,” said Joe Loo, Director for cbs. “Our collaboration with SEW brings together SAP’s digital transformation and business innovation with SEW’s Vertical AI to empower utilities to lead the energy transition.”

• Deliver Connected Experiences: Seamlessly link customers, field crews, and grid operations through intelligent platforms.
• Empower People + AI: Combine human expertise with predictive AI and real-time insights to make faster, smarter decisions.
• Drive Measurable Impact: Improve customer satisfaction, enhance reliability, optimise field operations, and enable clean energy and water transitions at scale.

This collaboration between SEW and cbs brings unmatched synergy, combining SEW’s Vertical AI innovation with cbs deep domain expertise in SAP deployments for Utilities. The result: future-ready platforms that empower utilities to modernise operations, enhance customer engagement, and accelerate the energy transition.

About SEW

SEW is the world’s #1 AI-powered platform provider for the energy, water, and utility sector. Our purpose-built, Vertical AI solutions unify customer, workforce, and grid experiences, helping utilities deliver reliable services, engage billions of people, and build a sustainable future. Over 470+ utilities currently trust SEW and serve more than 1.2 billion people worldwide. Trusted by leading energy and water providers across North America, Europe, Asia Pacific, and the Middle East, SEW partners with utilities and technology leaders globally to co-create future-ready platforms that accelerates the industry’s digital transformation journey.

For more information, visit www.sew.ai.

About cbs in Utilities

cbs Asia Pacific is the trusted SAP transformation partner for the utilities sector, delivering end-to-end solutions across regulated and deregulated markets. With deep domain expertise, we support the full value chain—from meter-to-cash and asset management to predictive analytics and AI-powered operations. Our award-winning tools and global team enable seamless, low-risk SAP S/4HANA® transitions and future-ready digital innovation. For more information, visit https://www.cbs-consulting.com/apac.