Revenue collection is an increasing challenge for utilities amid economic pressures and rising customer debt. McKinsey reports that non-collectible revenues now exceed 2% across Europe and North America, leading to financial strain. Outdated credit-risk strategies and fragmented operations further complicate collections.
How can utilities enhance revenue recovery while ensuring a seamless customer experience?
Clean energy advancements are transforming our energy systems, reducing carbon footprints and driving the evolution of the grid towards decentralization. Fueled by renewable energy and smart technologies, this transformation demands advanced energy management solutions and effective customer partnerships.
We are thrilled to present our latest e-book, which explores how the synergy between People and AI is reshaping modern utilities in the constantly changing energy landscape.
Discover Key Insights Inside:
As the world evolves, the energy sector finds itself at a crossroads. With the ever-increasing demand for power and the constant evolution of technology, the need for smart, efficient approaches to streamline operations has never been more urgent. The emergence of smart technologies and connected FSM platforms has ignited a revolution in this traditionally robust industry, and the need for intelligent solutions has never been clearer. Amidst this evolving landscape, this whitepaper is your guide to understanding what scheduling and dispatching truly mean in this context.
Artificial Intelligence (AI) is no longer a futuristic concept but a living reality, reshaping industries and societies across the globe. Just as Aldous Huxley's explored a forward-thinking spirit in his novel 'Brave New World', this eBook delves into the transformative role of Artificial Intelligence (AI) in the utility industry (However this is no utopia or dystopian world in works. This is the true appreciation of AI and its transformative impact).
We explore the profound impact of AI on how energy and water are managed and distributed.
The world of technology is constantly evolving, and it’s no different for utilities. If they want to stay ahead of the game, they need to adapt to the times. Introducing our top-of-the-line Digital Field Workforce Experience (WX) Platform - SmartWX for field service management (FSM). SmartWX is built to offer intelligent scheduling and dispatching capabilities, efficient field service management, and customer engagement - all in a single integrated platform powered by AI/ML.
With over a century of delivering electricity and water services to millions of customers each day, the utility industry is a model for efficiently delivering complex products and services at scale. Today’s emerging complexities within the utility industry have dictated the need for reliable, safe, and affordable services while balancing the need to reinvent how these services are delivered (all while keeping customers engaged).
Consider this-
Gone are the days when utility consumers were seen merely as account numbers or “ratepayers”. Utilities need to shift from a reactive way of working to a more forward-thinking, interactive customer engagement. This document explains how utilities can extend their customer experience beyond call centers, where even field workers can create meaningful brand resonance, build customer loyalty, and deliver business outcomes.
No matter where you are in your CX journey—on the bleeding edge or just getting started—COVID showed us all some great examples of what a truly digitally enabled customer experience could look like in the future. And for many, the recent world events provided a catalyst to attract a segment of customers into channels that might have otherwise taken years to draw in.
Today’s consumers are writing the rules for themselves: how, when, and where they want to pay their bills. Consumer billing preferences are increasingly becoming more digital due to convenience, control, and speed. With the rise of mobile channels and mobile wallet payments, utilities have an opportunity to embrace digital media – for bill presentment and payments. This document covers the changing billing and payment preferences for consumers and explores opportunities for utilities.
We are witnessing the need to build a resilient business model aggressively and innovatively. In this document, we follow the core of the WX transformation, the driving factors, and where WX is heading. We disintegrate a modern digital core and outline how utilities can tap into intelligent and connected technologies to provide the muscle and brain for advanced workforce management.
