Resource Library

How OPPD Modernized Field Service Operations with SmartWX

See how OPPD modernized field operations with SmartWX to improve workforce productivity, operational visibility, and field execution.

How OPPD Connected Customer and Workforce Experiences Through Digital Transformation

OPPD connected customer and workforce experiences to improve service transparency, operational efficiency, and customer trust.

GASMIG's Winning Transformation Story with SEW.AI

GAMIG set out to address these challenges by strengthening digital self-service, improving operational efficiency, and enabling better coordination…

City of Toledo’s Journey to Citizen Empowerment using Digital Innovation

Learn how the City of Toledo used SmartCX to drive digital utility access, flexible payments, and stronger citizen engagement across all touchpoint…

Australian Utility Drives Digital Innovation with SmartCX Platform

One of Australia’s largest utilities has embraced digital transformation to improve customer experience. The water provider adopted SEW’s Digital C…

Alectra Utilities' Transformation Journey with SEW AI Platforms

Discover how Alectra Utilities is transforming customer experience and eMobility with SEW's AI-powered platforms to lead Canada’s energy future.…

SEWA’s Revolutionizing Journey to Holistic Digital CX-WX Transformation

Sharjah’s SEWA modernizes legacy systems with SEW's platforms, improving customer experience, workforce productivity, and operational efficiency…

Designing Industry Leading Digital CX for a Municipally Owned Electric & Water Utility

Learn how a municipally owned utility leveraged SEW’s SmartCX platform to enhance customer experience and drive energy conservation.

Building Drought Resilience with Digital Customer Engagement Powered by Smart Analytics

This California-based water utility provides over 170,000 customers with water services, including drinking water, recycled water, wastewater, and…

DTE Energy’s Technology Transformation with SEW's AI Platform

DTE Energy, a leading energy provider serving over 2.2 million electric customers and 1.3 million natural gas customers, recognized the need to str…

Modernizing Field Operations for a Leading Utility to Enhance Workforce Experiences with SEW’s IDC Recognized AI-Powered SmartWX Platform

Imagine a non-profit, community-owned utility that has been serving its customers for over 100 years, but is now facing challenges with managing co…

Digitizing Field Workforce Management for South Carolina’s Leading Electric Provider with SEW’s SmartWX Platform

Discover how one of the largest publicly owned electric utilities in the U.S. tackled its outdated workforce management system with SEW’s SmartWX P…

Achieving Field Workforce Experience Excellence with Digitization & Automation

Driven by a vision to conserve water, reduce costs, and embrace social responsibility, the UK’s leading water utility is committed to tackling chal…

A US Leading Power Provider Orchestrates Success by Digitizing Field Service Management with SmartWX

A leading 100-year-old US power provider, serving over 1.4 million homes and businesses, faced challenges with outdated legacy systems, siloed comm…

Harnessing Digital Platforms for Enhanced Energy Efficiency in California

Being one of the largest utilities in California, United States, the utility recognized the evolving needs of its customers due to accelerated adva…

Optimizing Usage and Driving Efficiency with Smart Rebates and Program Management

Empowering customers in Florida, this municipally owned public utility has been offering water and electric services to over 390,000 citizens. Comm…

A Digital Water Conservation Revolution Led By A Utility in Colorado, Powered By SEW’s Smart Platforms

A water utility company in Colorado initiated a water management project to address the critical need to conserve water and water scarcity and addr…

Delivering Exceptional EV Experiences With SEW’s Advanced eMobility Platform

This Indian utility played a pivotal role in driving eMobility adoption in India. Download the case study and explore how it partnered with SEW to…

Transforming Digital Customer Experiences (CX) with the #1 Platform at a Leading Municipally Owned Gas Utility in the US

Empowering customers for over 150 years, this leading municipally owned gas utility in the US has always prioritized stability, continual growth, a…

Elevating Billing & Payment and Delivering Transparent Experiences for a Leading Utility in the Midwest

A Midwest-based utility provides regulated energy and natural gas services to over 1 million customers. With the sudden rise of COVID-19, customer…

Fueling Next-gen Customer Experiences for One of the Largest Indian Utilities! One Platform for All Power Needs

This India-based energy utility has been serving its customers across multiple states in India. Download the case study and discover how the unifie…

Enabling Customers Savings and Demand Management under the Emergency Load Reduction Program (ELRP) for A Leading Utility in California

Empowering customers in multiple regions of California for nearly a decade and a half, this leading energy-providing utility is on its tips to alwa…

Powering India with Bharat eSmartMeter App: Naye Bharat Ki Nayi Urja

IntelliSmart, Bharat's leading smart metering and digital solutions provider, partnered with the Power Ministry and SEW to launch…

Winning Story of Improving Customer Satisfaction and Experience during Service Outages - Case Study of a Public Utility

When outages happen, what are the ways to connect better with customers? This is a question that the utility was grappling with. As the customers d…

Delivering Connected and Superior Outage Management Platform to 1.2+Million Midwest Energy Customers

Whether it is the winter storms, intense summer heatwaves or tornadoes and floods, utilities need to prepare for the unexpected events that might l…

The Next in Billing & Payment Experience: Winning Story of a Leading Energy Provider

In response to changing customer expectations, this leading utility based in Madison reevaluated the role of customer payments to enhance the overa…

India’s Leading Natural Gas Distributor adopts Digital Technology to transform Customer Experience (CX)

Learn how this leading gas utility delivered on its digital vision, and introduced an intuitive and easy-to-use digital platform for it’s millions…

Engaging 1 Crore+ Customers: Reinventing & Improving Customer Experience

Learn how the utility implemented a one-stop solution that re-oriented its operations and set up an ecosystem where it’s 1 crore+ customers are hap…

Gilbert Summit Rural Water District Modernizes Billing & Payments with SEW Platform

Want to know how Gilbert-Summit Rural Water District is making payment transactions seamless and secure? Access the case study and explore how with…

Scaling Smart Communications and 24x7 Service for a Leading Energy Provider

Serving energy customers in the United States for over a century, the leading energy provider operates by keeping customers at the heart of its bus…

Making of a Modern Utility – Mobile and Digital CX Platforms for a Leading Utility

One of the largest fully-regulated utility companies in the United States set its sights on business transformation and customer experience innovat…