Leader Speak

Recent News, Upcoming Events, and Accolades

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  • Weaving Citizens into the Water Conservation Story

    The water management and conservation challenges have been in the news for a long time, and the focus from the United Nations SDG’s has added extra emphasis to the impor...

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  • Enlit Q&A: A Discussion with Platinum Sponsor Smart Energy Water – Enlit Australia

    Ahead of our participation at Enlit Australia 2022 as Platinum Sponsor, Enlit Australia sat down with our Chief Strategy Officer, George Hunt to find out more about the co...

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  • Decoding 5-Star CX Excellence with Global Utilities

    As new-age technologies reshape our lives, utility companies embrace Artificial Intelligence (AI), IoT (IoT), analytics, mobile, cloud, etc. to stay competitive in a disru...

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  • Tipping Points for Utility Innovation

    Utilities have been talking about business transformation and innovation in one form or another for pretty much the industry’s entire existence, though with a good deal ...

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  • Aligning Ourselves towards a Sustainable Future

    So here we are, in the foothills of the 21st century with so many compelling signs that we need to re-calibrate our relationship with our planet’s precious resources. Wi...

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  • SEW on adopting for Today and Tomorrow

    Utilities, Customers, Regulators, Governments and everyone

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  • Utilities and the Consumer: Transformation with a New Focus

    What does 2020 mean for you? Other than a synonym for disruption, it has shown us the power and need for gratitude. For reverence towards often overlooked-taken-for-grante...

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  • Collaborating with Customer Heroes to Reinvent Engagement

    Challenges around climate change including water scarcity and efficiency drivers are a reality nowadays, complicated by a huge array of factors including population growth...

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  • The Smarter Side of Utility CX

    Since the dawn of the CX movement in the early 2000s, utilities have been riding the wave of customer-centered innovation. It’s safe to say that, by and large, how utili...

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  • Looking Ahead to 2022- Deepak Garg’s Diary Entry

    An excerpt- As people change, their behaviours change, so do outlook and life goals. It is enthralling to hear people worldwide speak of building a better planet; make cli...

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  • Talking Omnichannel to the New Utility Customers

    In the new paradigm, utility communications play a crucial role. The traditional one-directional, static messaging is morphing into real-time, bidirectional, personalized ...

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  • Our Vision for the New Decade

    A vision that articulates our company's goals, would bring all of us together, and in whose fulfillment the organization would strive- every day. It is a multi-resolution,...

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