Leader Speak

All Leader Speak

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  Looking Ahead to 2022- Deepak Garg’s Diary Entry

  An excerpt- As people change, their behaviours change, so do outlook and life goals. It is enthralling to hear people worldwide speak of building a better planet; make cli...

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  The X Factor of Field Workforce Experience

  In today's rapidly evolving business landscape, optimizing the performance and satisfaction of your field workforce is more critical than ever. This thought-provoking arti...

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  Beyond the Water Bill

  Technological innovations offer promising solutions to even the most complex problems. In this blog, we provide a sharp insight on how digital transformation can drive sus...

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  Second to None

  This blog covers the core steps for creating utility customer partnerships by establishing deep digital connection. It explores strategic actions that energy and water pro...

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  Show Me the Carbon (… and the Money)

  In this blog, we outline some real-life case studies and explore how utilities can focus on Digitization and Decarbonization to create meaningful impact through engagement...

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  Weaving Citizens into the Water Conservation Story

  The water management and conservation challenges have been in the news for a long time, and the focus from the United Nations SDG’s has added extra emphasis to the impor...

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  Tipping Points for Utility Innovation

  Utilities have been talking about business transformation and innovation in one form or another for pretty much the industry’s entire existence, though with a good deal ...

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  The Reinvention of Energy Efficiency

  10 ways utilities are transforming the energy efficiency landscape - Refocusing EE’s Purpose, Portfolio vs ‘Program Thinking’, Intelligent Targeting, Rethinking the ...

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  Our Vision for the New Decade

  A vision that articulates our company's goals, would bring all of us together, and in whose fulfillment the organization would strive- every day. It is a multi-resolution,...

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  Talking Omnichannel to the New Utility Customers

  In the new paradigm, utility communications play a crucial role. The traditional one-directional, static messaging is morphing into real-time, bidirectional, personalized ...

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  The Smarter Side of Utility CX

  Since the dawn of the CX movement in the early 2000s, utilities have been riding the wave of customer-centered innovation. It’s safe to say that, by and large, how utili...

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  Decoding 5-Star CX Excellence with Global Utilities

  As new-age technologies reshape our lives, utility companies embrace Artificial Intelligence (AI), IoT (IoT), analytics, mobile, cloud, etc. to stay competitive in a disru...

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  Enlit Q&A: A Discussion with Platinum Sponsor Smart Energy Water – Enlit Australia

  Ahead of our participation at Enlit Australia 2022 as Platinum Sponsor, Enlit Australia sat down with our Chief Strategy Officer, George Hunt to find out more about the co...

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